If you believe your product is faulty, contact us first — we’ll arrange the return at no cost to you. If you receive a product that is different from what you ordered, please contact us within 30 days of receipt and we will arrange a refund or replacement.
For all other returns, shipping costs are your responsibility. To start a return, email or phone us and we’ll guide you through the process.
Our return address is: HorsePlay NZ, 89A Reihana Street, Orakei, Auckland 1071, New Zealand.
Contact Us
Email: horseplaynz@outlook.com
Phone: 0800 800 297 (NZ) or +64 21 597 898 (international)