Ordering your HorsePlay Products

You may order simply by using our secure online store, or by phone or e-mail. Orders are processed Monday to Friday.  Our contact details are:

Orders placed after 3pm on Friday or over the weekend will be sent the following working day.

All prices displayed are in New Zealand currency.  Please note that prices for goods sold on this site may alter from time to time without prior notice.

Online Security

We are committed to making your shopping experience with HorsePlay a safe one. To help ensure this, we employ a 128-bit encryption programme (SSL server) for encoding your personal details required when placing an online order with us.  All of the personal details included in the transmission to us can only be seen by our staff and not by a third party. Please note that this online security is a safer means of transmitting personal details than off-line processes.

We firmly pledge that we will not provide the email addresses, usage paths, or demographic data of our visitors or customers to any third parties.

Availability

Our services and products are subject to availability.  We reserve the right to withdraw, modify, temporarily or permanently remove any product from the website with or without notice to you, and we will not be liable for any such modification or withdrawal.  Where products are not currently in stock customers will be notified about any delays in delivery times.

Delivery

Shipping to domestic addresses is made Monday – Friday via Pass the Parcel Couriers and, upon confirmation of your order, we will provide a tracking number.  Please allow 3-5 working days for delivery especially to rural addresses.

Domestic shipping and handling is free of charge on all private, domestic orders.  Any retail purchasers should contact HorsePlay directly to discuss establishing an account and the relevant Terms and Conditions.

We are happy to ship internationally however, for international sales, we recommend contacting our International Distributors, whose details are listed on this website.  If there isn’t an International Distributor in your country, please discuss shipping costs with HorsePlay NZ

Our Guarantee

We at HorsePlay NZ are totally committed to quality and service.  We absolutely guarantee the quality of all our products. If however, HorsePlay erroneously sends you the wrong item, we will be happy to send the correct product or refund the value of the goods purchased.

If your purchase reaches you damaged or defective, we will happily replace or exchange the item(s) to the value of your order.

This Guarantee does not cover normal wear and tear, accidental damage or mistreatment.

Prior to dispatching any item you wish to exchange or return, please contact us by email at horseplaynz@outlook.com or by phone nationally on 0800 800 297 or internationally on +64 21 597 898, and discuss the nature of your return and to receive a Return Number.

Returns

If you receive a product that is faulty or different from what you ordered, please contact us within 30 days of receipt and we will arrange a refund or replacement. Return shipping costs are your responsibility unless the fault or error was ours, in which case HorsePlay NZ will reimburse your reasonable postal and handling expenses. To start a return, email or phone us and we’ll guide you through the process. Full details are on our Returns Policy page.

Our return address is: HorsePlay NZ, 89A Reihana Street, Orakei, Auckland 1071, New Zealand.

Complaints

Complaints will receive our prompt and personal attention and can be directed to us by e-mail or phone.